Remote home support
£30 / hour
For suitable software, account, email and configuration problems.
- Free initial chat
- By appointment
- No travel cost
Pricing
Clear prices for home and business IT support.
Competitive enough to make trying Tom's IT easy, while keeping the service professional and sustainable.
Home customers · Burgess Hill
Home IT pricing
Burgess Hill home visit
£40 first hour
Launch rate for onsite troubleshooting and device help. Standard first hour will be £45.
- £20 per extra 30 mins
- No separate local call-out fee
- Problem discussed first
Larger home jobs
Quoted in advance
For transfers, multi-device setup or jobs clearly likely to run longer.
- Estimate before booking
- Defined scope
- No unnecessary project fee
Business clients
Small business IT pricing
Business work is priced separately from the home service so professional clients get a sustainable level of support without being tied into an enterprise contract.
Remote / pay as you go
From £55 / hour
For everyday business IT issues and remote troubleshooting.
Business visit
From £65 first hour
For onsite troubleshooting, setup and local business support.
Ongoing / projects
Quoted by scope
For websites, migrations, monthly support, 3D printing and defined project work.
3D printing
Custom 3D printing is quoted by the job.
Size, material, print time, quantity and whether design work is needed all affect price. Send a file or photo for an assessment.
See 3D printing services →Pricing FAQs
What the prices mean.
Why is the Burgess Hill home rate £40?
It is an introductory local rate designed to make trying the service easy without turning Tom's IT into a bargain-basement service. The standard first-hour rate will be £45.
Is there a Burgess Hill call-out fee?
No separate call-out fee is added for the core Burgess Hill home service area.
Is the initial conversation free?
Yes. A short chat to understand the issue and decide whether the job suits remote support or a visit is free. Paid support starts once the work begins.
What if a job needs a specialist?
I'll explain that before continuing. Serious data recovery, complex hardware repair and high-risk security incidents are not jobs to guess at.
Why are business rates higher?
Business support carries different expectations, risk and context, and may involve commercial systems, staff accounts or project work. Keeping the pricing separate protects the professional business service.
Not sure which price applies?
Call or send the problem first. The initial conversation is free.