Patient, practical help with computers, laptops, Wi‑Fi, printers, email and everyday technology — plus professional IT, websites and digital support for small businesses.
Prefer to talk? Call 01444 717975 · Calls may be answered by Tom or a member of the team.
Home customers get approachable local tech help. Businesses get professional IT, web and digital support with business pricing and specialist backup when a project needs it.
Computer repair and everyday technology help in your home — ideal for laptops, Wi‑Fi, printers, email, new devices and those small problems that are somehow impossible to fix.
Professional, flexible support for the technology your business depends on — from everyday troubleshooting to Microsoft 365, websites and digital projects.
I'm patient, attentive and happy to explain things without making anyone feel silly for asking. You can tell me the problem in normal language and I'll work out the technical bit.
I've spent more than 10 years working across IT, websites and wider business technology. That range means I can often see the whole problem rather than just one device — and when something needs deeper specialist expertise, I can bring in trusted people rather than bluffing.
I've also spent years teaching guitar, including children and complete beginners. Calmly explaining unfamiliar things turns out to be a very useful IT skill.
You don't need to know whether it's Windows, Wi‑Fi, a driver, iCloud or the printer itself. Describe what you see and we'll take it from there.
Slow machines, setup, software, updates and general troubleshooting.
Connections, routers, weak signal and devices that refuse to cooperate.
Wireless printing, drivers, scanning and “offline” problems.
Sign-ins, syncing, Microsoft, Google and account setup.
Setup, apps, backups, photos and getting devices working together.
Backups, file transfers, OneDrive, Google Drive and organisation.
Smart TVs, streaming, webcams, speakers and connected devices.
Replacement plastic parts, hobby pieces, print-ready files and small custom jobs.
3D printing in Burgess Hill →For home customers, being genuinely local is part of the service. I focus home visits on Burgess Hill so appointments stay practical and you are dealing with someone nearby rather than a national call centre.
Remote support is also available when the problem can be solved safely without a visit. Nearby areas can be considered by arrangement, but Burgess Hill is the core home service area.
Home IT support, computer help and technology assistance by appointment.
The home-support service hasn't replaced the business side. Business clients still get experienced website, online-system and wider IT support — just with a clearer route into the service.
Custom website work and SEO support, combining WordPress, responsive development and design to create a polished online presence.
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Bespoke design and development for a family-run window company, focused on a clear local service proposition and easy enquiries.
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Branding and website work for an independent organisation, bringing the visual identity and online experience together.
View project ↗For suitable software, email, settings and account problems.
Introductory local rate for friendly onsite IT help. Standard first-hour rate will be £45.
Professional remote support for sole traders and small businesses.
Yes for many software, setup, performance and everyday computer problems. I can help diagnose PCs and laptops at home, and I'll be clear if a fault needs a specialist hardware repair workshop or parts replacement.
Absolutely. Patient one-to-one support is a core part of the service. You can ask questions, take notes and go at a comfortable pace.
No. A short initial chat to understand the problem and decide whether remote help or a visit makes sense is free. Paid support begins once we agree the appointment or remote session.
No. Tom's IT has a separate professional business service for small companies, websites and digital projects. Home and business work are priced and scoped separately.
No diagnosis required. Call for a quick chat or send a short description, screenshot or photo.